Forms - Email Submission not working

[yummiweb]

Nextcloud Hub 25 Autumn (32.0.5)
Forms 5.2.4
Notifications 5.0.0 - dev0

I don’t receive an email when someone submits a form — email is not sent at all.

The settings under “Notifications” are correct, and I do receive push notifications in my iOS Nextcloud app when a form is submitted. I just don’t receive an email. If I disable push notifications and only email is enabled, I still don’t receive an email.

Nextcloud’s email sending function is generally working; I receive test emails and system warning emails without any problems. An email address is also configured in the account. Emails are sent via login to the SMTP server. After submitting a form, I don’t see any login activity or transmission to the SMTP server.

The log contains no message that I would expect to be related to the form submission.

Note: User authentication is handled via the LDAP plugin, and the forms are accessed via a shareable link by non-Nextcloud users.

This affects several independent Nextcloud environments - the only commonality is a similar LDAP backend.

Regards,
Yummiweb

[Chartman123]

@yummiweb Please see your configuration in the user's "notification" settings as well as in the general admin "activity" settings. In the admin "notification" settings you can also set the time it takes before an email will be sent. If you read the push notifcation before this time has elapsed you won't get an email.

[yummiweb]

@yummiweb Please see your configuration in the user's "notification" settings as well as in the general admin "activity" settings. In the admin "notification" settings you can also set the time it takes before an email will be sent. If you read the push notifcation before this time has elapsed you won't get an email.

Thank you for the explanation, especially regarding: "If you read the push notification before this time has elapsed, you won't receive an email." While this sounds logical, it's unfortunately not self-explanatory.

Unfortunately, the other suggestions didn't help:

• In the user's "notification" settings, push notifications were already disabled (as I described).

• Under "Administration" > "Activity"—which is supposed to be just the default notification settings for new accounts—push notifications are also disabled.

• "Turn on notification emails" is enabled.

• Under "Administration" > "Notifications," the setting "Send email reminders for unread notifications after: 1 hour" is selected.

Since "push" was disabled everywhere (and no push notifications have been received since), it's unlikely to be due to "seen" push notifications. As a test, I logged out of my account (form creator) in the browser before filling out and submitting the form I shared via link in a different (fresh) browser window. Result: no email sent.

I specified the versions of the software involved in the original post – can anyone confirm that this problem does NOT occur for them with this version combination?

I see four (!) installations here that are identically failing to send emails.

Thank you!

[Chartman123]

can anyone confirm that this problem does NOT occur for them with this version combination?

Yes, I've just tested it and got a notification by mail. I'll do another test with push notifications disabled

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Yes, also works with push disabled.

other than that, this is probably not a problem with the Forms app in the first place. We're just using the Activity app here